Obtaining Your Medical Records

If you would like a copy of your medical records, please contact the Medical Records Office at the hospital that treated you. St. Vincent's HealthCare keeps patient medical records up to a maximum of 10 years.

For individuals seeking copies of their records, the cost is $1 per page. Record requests from other treating physicians or hospitals are complimentary. 

You can make a medical records request by phone, online or in person. 

By Phone Or Online

To protect your medical and personal information, your signature is required to obtain your medical records. Please fill out a Release of Medical Information Form and fax to the facility you were treated at using the fax number provided on the form.

In Person

In order to receive a copy of your records, you must present a valid picture ID or Power of Attorney documentation. You may pick up your records at our records offices between 8:00 a.m. and 4:30 p.m., Monday through Friday, at the following locations: 

  • St. Vincent's Riverside Office - Second floor of the main building
  • St. Vincent's Southside Office - Ground floor of main building

How To Obtain X-Rays And Other Images

You may contact the Imaging Offices at St. Vincent's Medical Center Riverside or St. Vincent's Medical Center Southside, formerly St. Luke's Hospital.  to obtain copies of your X-rays, mammograms and other imaging results. These results are offered on CD at no charge. In order to receive a copy, you must contact the facility where you were treated at least 24 hours in advance.

St. Vincent's Riverside St. Vincent's Southside
1 Shircliff Way
Attn: Imaging Office
Jacksonville, FL 32204
4201 Belfort Road
Attn: Imaging Office
Jacksonville, FL 32216
Phone: 904-308-8081 Phone: 904-296-5922
Fax: 904-308-2971 Fax: 904-296-4686
Hours: 8:00 a.m. to 4:30 p.m., Monday - Friday Hours: 8:00 a.m. to 4:30 p.m., Monday - Friday
St. Vincent's Clay County
1670 St. Vincent's Way
Attn: Imaging Office
Middleburg, FL 32068
Phone: 904-602-1279
Fax: 904-602-2705  

Hours: 7:30 a.m. to 4:30 p.m., Monday - Friday
8:00 a.m. to 12:00 p.m., Saturday


Request a Birth Certificate

To obtain copies of birth certificates of babies born at our hospitals, please contact:

Duval County Health Department
Attn: Office of Vital Statistics
900 University Blvd. N. Ste. 101
Jacksonville, FL 32211
Phone: 904-253-1620

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