The CEO Life: Moody Chisholm
By: Cheryl Lock
Florida Doctor Magazine | March 2013
Welcome to Florida Doctor’s CEO Q&A series, where we introduce you to a different CEO at a local hospital or medical facility each month. We’ll be asking them questions about their work, their mission … and of course a little bit about their personal lives, as well.
Moody Chisholm, President and CEO of St. Vincent’s Healthcare, has been manning the helm at all of St. Vincent’s HealthCare facilities for three years now, using faith and understanding as a guide for every decision he makes.
In an effort to get to know Moody Chisholm just a little bit better, we decided to sit him down and ask him some questions.
Here’s what he had to say..
What’s your personal mission?
My personal mission is to grow the strength of our ministry for the long term. I want to make certain that our faith based approach is here for generations to come, and to make sure we keep our patients safe and continue to provide a loving, caring approach that respects the inherent dignity of each person.
What’s your biggest goal as CEO of St. Vincent’s HealthCare?
My biggest goal is my first priority, which is to make sure patients are safe, and that they receive good outcomes in a loving environment. I believe this, along with service innovation, quality innovation and innovative partnerships will be key to long-term financial success for our health ministry.
What’s your favorite thing about Jacksonville?
I’d have to say the people. My family and I have really enjoyed the people here. Having so much water available is wonderful, and the weather is wonderful, but without the warmth and kindness and generosity of the people in this community, we wouldn’t be as happy here.
What is one thing you hope to change on a professional level or in the community this year?
I want to infuse innovation throughout our organization.I want us to innovate toward a better customer experience, toward a more comfortable experience for our patients and toward a better experience for all of those we serve, including our associates and our physicians. Innovation, I believe, is going to be the key to surviving for the long term in a health reform environment.
What’s your favorite restaurant?
I’m going to say my wife’s favorite, which is The Brick. I’m easy—I’m just excited that they’re about to open a new Waffle House on Roosevelt Boulevard.
What’s something about you that might surprise people?
My wife was a CBS affiliate news anchor out in Texas, and my father was the co-founder of the Florida Bach Festival.
We’ve heard that fitness is a big part of your life.Can you talk a little bit about that?
I was a competitive weight lifter for 25 years, so fitness is a big part of my life. My wife and kids enjoy it, too. I try to work out at least a little bit most days, and I workout hard on weekends at Bailey’s. I’d love to be able to compete again someday if my joints will cooperate.
When it comes to religion, you welcome associates to bring prayer into their work life. Would you care to expand on that?
We believe that an important part of the healing process for every patient is allowing them, when they’re facing the concern and uncertainty of health problems, to bring their faith into the healing process. So we try to create an environment that allows that, and encourages it at whatever level each individual is comfortable with.
You have young kids. How do you balance running a health system with being a good dad?
Yes, my daughter is six and my son is eight, so when I’m home I really focus on spending time with my family.That means all of my hobbies have gone out the window.Working out occurs at early hours in the morning, before anyone is up. Scuba diving, surfing, golfing and other sports I enjoyed—they’ve gone to the wayside because I spend time with my family when I’m home. I already am enjoying spending time with my children in their own athletic activities and hobbies, though. My son is great at playing flag football, and my daughter enjoys dance and riding her bicycle, so I enjoy spending time with them in those activities.
Are you a huge sports fan? Do you have a favorite team?
I was born in Winter Haven and grew up in Lakeland, Florida, and then I was in Texas in the ’80s and from 99-2006. Plus my wife is from Texas, so we’re both big football fans. The Jaguars are our favorite pro team. I also love the Miami Dolphins, because growing up in Florida the Dolphins were the only team here when I was young.
What was your first job?
When I finished college with bachelors’ degrees in both economics and hospital administration, I thought it would be easy to get a job. As it turned out, the only job I was offered was housekeeping supervisor. I took the position because I wanted to get my foot in the door, and I quickly learned that being a housekeeping supervisor meant you filled in for whoever called in sick that day. Every day I stripped and waxed floors, made beds, took the garbage out, whatever needed to get done. I value that experience, because oftentimes the folks who are most important in the hospital are the ones treated with the least respect. It really set a focus for me. I remember thinking back then that if I ever became a hospital administrator, everyone would be treated with respect, regardless of his or her job title or income. That’s an important characteristic of this organization— that the leadership, and everyone else, treats their colleagues and patients with respect and values the inherent dignity of each person and the fact that each person is a child of God.
I work with an incredible team here. I am very blessed, and I believe this community is blessed to have such a strong team that ensures that this health ministry is here to serve the community for generations to come
”That’s an important characteristic of this organization— that the leadership, and everyone else, treats their colleagues and patients with respect and values the inherent dignity of each person and the fact that each person is a child of God.“ — Moody Chisholm
To view the article in Florida Doctor Magazine and flip to page 20: