Communications & Dispatch Center

The St. Vincent's Ambulance Service Communications Center is setting the standard in Northeast Florida with ambulances that can be routed and dispatched within seconds.

During an emergency, response time is paramount. Our communications center is staffed 24 hours a day with certified emergency medical dispatchers to answer your call. Additionally, each of our vehicles is equipped with GPS devices to allow for continual tracking and immediate call routing.

Medical Priority Dispatch System

We respond to an average of 15,000 calls annually in the Northeast Florida area. Combining a nationally accredited Medical Priority Dispatch System Protocol and Global tracking in every unit, emergency calls are taken quickly and effortlessly by asking only a few simple questions and obtaining quick reference to the patient’s condition.

By asking these questions, our dispatchers can quickly determine the patient's needs and send an appropriate unit. If unable to provide a timely response, the dispatcher will make the caller aware and offer to refer the call to the local 9-1-1 agency. This referral call is placed by St. Vincent's Ambulance Service dispatcher.

When you need non-emergency medical transportation, call us at:


As always, if it’s an emergency, dial 9-1-1.