Quality and Safety at St. Vincent's

At St. Vincent's HealthCare, we want to be as transparent as possible in order to help you make the most informed healthcare decisions. We are committed to delivering high quality care at all of our facilities.

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay.

 The latest data available (January 1, 2014 - January 31, 2014) is reported below.

Patient Satisfaction

Patients who reported that their nurses "Always" communicated well.

St. Vincent's Riverside 79%
St. Vincent's Southside 75%
St. Vincent's Clay County 78%
Florida Average 76%
National Average 79%

Patients who reported that their doctors "Always" communicated well.

St. Vincent's Riverside 80%
St. Vincent's Southside 79%
St. Vincent's Clay County 79%
Florida Average 78%
National Average 82%

Patients who reported that they "Always" received help as soon as they wanted.

St. Vincent's Riverside 58%
St. Vincent's Southside 61%
St. Vincent's Clay County 60%
Florida Average 62%
National Average 68%

Patients who reported that their pain was "Always" well controlled.

St. Vincent's Riverside 67%
St. Vincent's Southside 64%
St. Vincent's Clay County 77%
Florida Average 68%
National Average 71%

Patients who reported that staff "Always" explained about medicines before giving it to them.

St. Vincent's Riverside 66%
St. Vincent's Southside 62%
St. Vincent's Clay County 77%
Florida Average 61%
National Average 64%

Patients who reported that the hospital environment was "Always" clean and quiet.

St. Vincent's Riverside 66%
St. Vincent's Southside 68%
St. Vincent's Clay County 77%
Florida Average 70%
National Average 74%

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.

St. Vincent's Riverside 89%
St. Vincent's Southside 88%
St. Vincent's Clay County 77%
Florida Average 84%
National Average 86%

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

St. Vincent's Riverside 70%
St. Vincent's Southside 66%
St. Vincent's Clay County 77%
Florida Average 67%
National Average 71%

Patients who reported YES, they would definitely recommend the hospital.

St. Vincent's Riverside 76%
St. Vincent's Southside 72%
St. Vincent's Clay County 77%
Florida Average 69%
National Average 71%

Heart Attack

Higher percentages are better.

Heart attack patients given PCI within 90 minutes of arrival

St. Vincent's Riverside 100%
St. Vincent's Southside 100%
St. Vincent's Clay County 77%
Florida Average 97%
National Average 96%

Heart attack patients given aspirin at discharge

St. Vincent's Riverside n/a
St. Vincent's Southside n/a
St. Vincent's Clay County 77%
Florida Average 99%
National Average 99%

Heart attack patients given a prescription for a statin at discharge

St. Vincent's Riverside n/a
St. Vincent's Southside n/a
St. Vincent's Clay County 77%
Florida Average 99%
National Average 99%

Heart Failure

Higher percentages are better.

Heart failure patients given discharge instructions

St. Vincent's Riverside n/a
St. Vincent's Southside n/a
St. Vincent's Clay County 77%
Florida Average 94%
National Average 93%

Heart failure patients given an evaluation of Left Ventricular Systolic (LVS) function

St. Vincent's Riverside n/a
St. Vincent's Southside 100%
St. Vincent's Clay County 77%
Florida Average 100%
National Average 99%

Heart failure patients given ACE inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

St. Vincent's Riverside 100%
St. Vincent's Southside 94%
St. Vincent's Clay County 77%
Florida Average 98%
National Average 96%

Pneumonia

Higher percentages are better.

Pneumonia patients given the most appropriate initial antibiotic(s)

St. Vincent's Riverside 100%
St. Vincent's Southside 100%
St. Vincent's Clay County 77%
Florida Average 98%
National Average 96%

Surgical Care

Higher percentages are better.

Outpatients having surgery who got an antibiotic at the right time (within one hour before surgery)

St. Vincent's Riverside 99%
St. Vincent's Southside 100%
St. Vincent's Clay County 77%
Florida Average 98%
National Average 97%

Surgery patients who were given an antibiotic at the right time (within one hour before surgery) to help prevent infection

St. Vincent's Riverside 100%
St. Vincent's Southside 97%
St. Vincent's Clay County 77%
Florida Average 99%
National Average 98%

Surgery patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

St. Vincent's Riverside 100%
St. Vincent's Southside 99%
St. Vincent's Clay County 77%
Florida Average 98%
National Average 97%

Patients who got treatment at the right time (within 24 hours before or after their surgery) to help prevent blood clots after certain types of surgery

St. Vincent's Riverside 100%
St. Vincent's Southside 99%
St. Vincent's Clay County 77%
Florida Average 98%
National Average 97%

Outpatients having surgery who got the right kind of antibiotic

St. Vincent's Riverside 98%
St. Vincent's Southside 99%
St. Vincent's Clay County 77%
Florida Average 97%
National Average 97%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on the beta blockers during the period just before and after their surgery

St. Vincent's Riverside 100%
St. Vincent's Southside 98%
St. Vincent's Clay County 77%
Florida Average 98%
National Average 97%

Surgery patients who were given the right kind of antibiotic to help prevent infection

St. Vincent's Riverside 100%
St. Vincent's Southside 98%
St. Vincent's Clay County 77%
Florida Average 99%
National Average 99%

Surgery patients whose urinary catheters were removed on the first or second day after surgery

St. Vincent's Riverside 99%
St. Vincent's Southside 100%
St. Vincent's Clay County 77%
Florida Average 96%
National Average 95%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal by the end of surgery

St. Vincent's Riverside n/a
St. Vincent's Southside 100%
St. Vincent's Clay County 77%
Florida Average 100%
National Average 100%

Preventive Care

Higher percentages are better.

Patients assessed and given influenza vaccination

St. Vincent's Riverside 100%
St. Vincent's Southside 98%
St. Vincent's Clay County 77%
Florida Average 90%
National Average 86%

Healthcare workers given influenza vaccination

St. Vincent's Riverside 98%
St. Vincent's Southside 97%
St. Vincent's Clay County 77%
Florida Average 92%
National Average 88%