Voicing Your Concerns

As a patient, you have a legal right to make a complaint or express concerns about anything you think is unfair or wrong with the healthcare services you receive. You also have the right to expect your complaint or grievance to be reviewed in a way that is timely, correct and confidential.

Local Contacts 

St. Vincent's HealthCare (SVHC) is committed to resolving any concerns you may have. We will respond in a way that is timely and appropriate, and we will always protect your privacy. You may contact the unit/area manager or supervisor. If your concern is not resolved, you can call the Administrative Concern Hotline at 904-308-8791. You may start with this hotline if you prefer. 

The Joint Commission

For hospitals, the Joint Commission is the most critical quality-monitoring group. Formerly known as the Joint Commission on Accreditation of Healthcare Organizations, it is an independent, not-for-profit organization established over 50 years ago. A board that includes physicians, nurses and consumers governs the commission. The Joint Commission evaluates the quality and safety of care for more than 15,000 healthcare organizations. To maintain and earn accreditation, organizations must have an extensive on-site review by a team of Joint Commission healthcare professionals at least once every three years.

A list of Joint Commission accredited organizations and their survey results are posted in the Quality Check section of the Joint Commission website or you can call the Joint Commission's Customer Service Department directly at 630-792-5800 for additional information.

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
Email: complaint@jointcommission.org

If you have a complaint against a hospital or ambulatory surgical center, call the Consumer Assistance Unit at 888-419-3456 (press 1), or write to:

Agency for Health Care Administration
Consumer Assistance Unit
2727 Mahan Drive / Bldg 1
Tallahassee, FL 32308

If you have a complaint against a healthcare professional and want to receive a complaint form, call the Consumer Services office at 888-419-3456 (Press 2), or write to:

Agency for Health Care Administration
Consumer Services
P.O. Box 14000
Tallahassee, FL 32317-4000