Contacting & Visiting Loved Ones

Visits from your family and friends can play an important part in your recovery. We welcome loved ones to come see you while you’re at St. Vincent’s. To ensure your care comes first, we ask that all visitors please observe the following policies. 

Contacting Patients

St. Vincent's Clay County Patient Information Line
904-602-1346 or 904-602-1347

St. Vincent's Riverside Patient Information Line
904-308-7301

St. Vincent's Southside Patient Information Line
904-296-3782

If you are calling to check on a patient’s condition or treatment please have the patient’s PIN number available. It is at the discretion of the patient with whom they share this number. We are not able to release any information to those calling who do not have the PIN. This is a safety mechanism to protect patient privacy.

Visitor Guidelines

  • Only two visitors per patient at a time are allowed.
  • Please keep visits brief.
  • Children younger than 12 must be accompanied by an adult.
  • Children may not be left unattended anywhere in the hospital.
  • Visitors are asked not to sit or lay on the patient's bed.
  • Visitors are asked to keep noise to a minimum.
  • Visitors must check with the nursing unit before bringing food or gifts to a room.
  • Visitors are asked not to visit other patients on the unit, touch equipment or change your position or your bed without consulting the nurse.
  • To ensure your privacy, we ask that visitors step outside your room whenever a doctor or nurse is providing treatment.
  • You have the right to give consent to receive the visitors you want, including, but not limited to a spouse, partner, another family member, or a friend. You have the right to withdraw or deny the consent at any time.

Visitor Hours

St. Vincent's Clay County

Monday - Friday, 5:00am - 8:30pm
Saturday & Sunday, 7:00am - 8:30pm

Evening and overnight visitation allowed after 8:30pm with special permission. After 8:30pm you must have a visitor pass to re-enter the hospital if you leave. If visitor hours have ended, please use the Emergency Department entrance and stop by the Security Office for a Visitor's Pass. This pass must be worn at all times during these restricted visiting hours.

St. Vincent Riverside

Monday-Sunday, 7:00am - 8:30pm

On a case-by-case basis, there may be more restrictive hours imposed as a means to assure a patient gets the rest and quiet time he or she needs to fully recover. Evening and overnight visitation allowed after 8:30pm with special permission.

If visitor hours have ended, please use the Emergency Department entrance and stop by the Security Office for a Visitor's Pass. This pass must be worn at all times during these restricted visiting hours.

St. Vincent's Southside

Monday-Friday, 5:00am - 9:00pm
Saturday & Sunday, 7:00am - 9:00pm

Evening and overnight visitation allowed after 9pm with special permission. After 9:00pm you must have a visitor pass to re-enter the hospital if you leave. If visitor hours have ended, please use the Emergency Department entrance and stop by the Security Office for a Visitor's Pass. This pass must be worn at all times during these restricted visiting hours.