Patient & Visitor's Guide

Nobody wants to stay at the hospital overnight, but St. Vincent’s always goes the extra mile to make your time with us as pleasant as possible. To learn more about our facilities, take a look at online versions of our printed Patient & Visitor’s Guides for each of our campuses: 

St. Vincent's Medical Center Riverside
St. Vincent's Medical Center Southside

St. Vincent's Medical Center Clay County
 
If you have a question that isn’t addressed in these guides, please call us at the phone numbers listed below. Additionally, you’ll find volunteers and ambassadors at every major entrance at each of our campuses who are happy to assist you. 

St. Vincent’s Medical Center Riverside: (904) 308-7300
St. Vincent’s Medical Center Southside: (904) 296-3700
St. Vincent’s Medical Center Clay County: (904) 602-1000
St. Catherine Labouré Manor: (904) 308-4706

Smoke-Free Facilities

Since 2008, St. Vincent’s HealthCare has been a tobacco-free health system, inside and out. Smoking and the use of other tobacco products are forbidden everywhere on our campuses, including parking lots. We appreciate your help in guarding the health of our patients, visitors and associates by refraining from smoking. 

Make Your Voice Heard

At St. Vincent’s HealthCare, we strive to ensure your time with us is as pleasurable as possible. If, however, something does not meet your expectations, please do not hesitate to let us know. We encourage you to address your concerns with the nursing manager where you or your loved one is located, in one of the feedback boxes found on each unit and near elevators, or through Our Commitment To You resources. 

Patient Satisfaction Data

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experiences during a recent hospital stay. You can currently view the patient satisfaction data for St. Vincent's Medical Center Riverside and St. Vincent's Medical Center Southside.

Performance Outcome

To view the performance outcome and financial data that is published by the Agency for Health Care Administration visit Florida Health Finder

Patient Concierge Program

Together with America’s Health Center, we’ve developed special packages and discount rates for you and your family to make your patient experience less financially impacting. For special hotel rates, deals on long-term rentals, and special attractions deals for you and your family, click the logo below. 

 

Medical Tourism

Upcoming Events


  • Mobile Mammography

    SVHC Mobile Mammography brings Breast Health screening to your neighborhood. Sign up to get a fast, easy screening mammogram at a Northeast Florida location near you.

  • Sibling Class at St. Vincent's Riverside

    This free class is for big brothers and big sisters from 4 to 9 years old to prepare for their new baby sibling.

  • Tour of the Family Birth Place Riverside

    Attend this free tour any time before your 9th month of pregnancy. You will experience a short presentation where you will learn where to go when you are in labor and what to expect while you are in the hospital.

  • Weight Loss Surgery Seminar

    Informational session on weight loss surgery options available.

  • Saturday Childbirth Class at St. Vincent's Riverside

    Classes cover the anatomy and physiology of pregnancy, changes during pregnancy, warning signs of pre-term labor, potential complications of pregnancy, what to expect during labor and birth, labor support and more.