Patient & Visitor's Guide

We are committed to making your stay as pleasant as possible. Finding your way to the services you need does not have to be difficult. Click on the links below to view an online version of our printed Patient & Visitor's Guide. If you have a question not addressed here, please call us at one of the phone numbers listed below.

St. Vincent's Medical Center Riverside - 904-308-7300
St. Vincent's Medical Center Southside
- 904-296-3700
St. Vincent's Medical Center Clay County - 904-602-1000
St. Catherine Labouré Manor
- 904-308-4706

Additionally, you'll find volunteers and ambassadors placed at every major entrance to help, and our associates are happy to offer information as well.

Admission Process

We've made our admission process simple to make your initial experience with St. Vincent's HealthCare a pleasant one. Learn more about our admission procedures.

Visitation Policy

Visits from family and friends can play an important part in a patient's recovery. Learn more about visiting hours and policies at each facility.

The patient has the right to give consent to receive the visitors he or she wants, including, but not limited to a spouse, partner, family member or friend. The patient has the right to withdraw or deny their consent at any time.

Maps & Directions

Find your way to our locations with ease. On the maps page you'll find campus maps you can download and bring with you.


Three parking garages at St. Vincent's Medical Center Riverside are available for patient and visitor parking. The cost is $2 per day. Find the closest parking ramp for your visit.

Smoke-Free Facilities

St. Vincent's HealthCare is tobacco-free, inside and out. In fact, in 2008, every hospital in Jacksonville became tobacco-free. This means smoking and tobacco products are not allowed anywhere on our campuses, parking lots, grounds, etc. We appreciate your help in guarding the health of our patients, visitors and associates by refraining from smoking and tobacco use.

Expressing Your Concerns

If something does not meet your expectation we want to hear about it. Please address your concerns to the nursing manager where you or your loved one is located, in one of the Feedback boxes found on each unit and near elevators, or through Our Commitment To You resources. 

Patient Satisfaction Data

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experiences during a recent hospital stay. View patient satisfaction data for:

St. Vincent's Medical Center Riverside
St. Vincent's Medical Center Southside

Performance Outcome

To view the performance outcome and financial data that is published by the Agency for Health Care Administration visit Florida Health Finder

Take Advantage of Our Patient Concierge Program

To help make your patient experience pleasurable and economically feasible, Visit Jacksonville has developed special packages and discount rates for you and your family.

Click on the America's Health Center logo to see:

•Special Hotel Rates
•Longterm Rentals
•Special Attractions Deals for Patients and Their Families


Medical Tourism

Upcoming Events