Patient & Visitor's Guide

Nobody wants to stay at the hospital overnight, but St. Vincent’s always goes the extra mile to make your time with us as pleasant as possible. To learn more about our facilities, take a look at online versions of our printed Patient & Visitor’s Guides for each of our campuses: 

St. Vincent's Medical Center Riverside
St. Vincent's Medical Center Southside

St. Vincent's Medical Center Clay County

If you have a question that isn’t addressed in these guides, please call us at the phone numbers listed below. Additionally, you’ll find volunteers and ambassadors at every major entrance at each of our campuses who are happy to assist you. 

St. Vincent’s Medical Center Riverside: (904) 308-7300
St. Vincent’s Medical Center Southside: (904) 296-3700
St. Vincent’s Medical Center Clay County: (904) 602-1000
St. Catherine Labouré Manor: (904) 308-4706

Admission Process

We've made our admission process simple to make your initial experience with St. Vincent's HealthCare a pleasant one. Learn more about our admission procedures.

Visitation Policy

Visits from family and friends can play an important part in a patient's recovery. Learn more about visiting hours and policies at each facility.

The patient has the right to give consent to receive the visitors he or she wants, including, but not limited to a spouse, partner, family member or friend. The patient has the right to withdraw or deny their consent at any time.

Maps & Directions

Find your way to our locations with ease. On the maps page you'll find campus maps you can download and bring with you.


Three parking garages at St. Vincent's Medical Center Riverside are available for patient and visitor parking. The cost is $2 per day. Find the closest parking ramp for your visit.

Smoke-Free Facilities

St. Vincent's HealthCare is tobacco-free, inside and out. In fact, in 2008, every hospital in Jacksonville became tobacco-free. This means smoking and tobacco products are not allowed anywhere on our campuses, parking lots, grounds, etc. We appreciate your help in guarding the health of our patients, visitors and associates by refraining from smoking and tobacco use.

Expressing Your Concerns

If something does not meet your expectation we want to hear about it. Please address your concerns to the nursing manager where you or your loved one is located, in one of the Feedback boxes found on each unit and near elevators, or through Our Commitment To You resources. 

Patient Satisfaction Data

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experiences during a recent hospital stay. View patient satisfaction data for:

St. Vincent's Medical Center Riverside
St. Vincent's Medical Center Southside

Performance Outcome

To view the performance outcome and financial data that is published by the Agency for Health Care Administration visit Florida Health Finder

Take Advantage of Our Patient Concierge Program

To help make your patient experience pleasurable and economically feasible, Visit Jacksonville has developed special packages and discount rates for you and your family.

Click on the America's Health Center logo to see:

•Special Hotel Rates
•Longterm Rentals
•Special Attractions Deals for Patients and Their Families


Medical Tourism

Upcoming Events

  • Tour the Family Birth Place St. Vincent's Southside

    The Family Birth Place at St. Vincent's Southside offers free tours of our private maternity suites and post partum unit every Saturday and Sunday at 2 p.m. The Family Birth Place includes our post partum unit and our staff are committed to the care of our families. Mother/baby couplets will be transferred to our secure post partum unit according to room availability.

  • Mobile Mammography

    SVHC Mobile Mammography brings Breast Health screening to your neighborhood. Sign up to get a fast, easy screening mammogram at a Northeast Florida location near you.

  • Tour of the Family Birth Place Riverside

    Attend this free tour any time before your 9th month of pregnancy. You will experience a short presentation where you will learn where to go when you are in labor and what to expect while you are in the hospital.

  • Weight Loss Surgery Seminar

    Informational session on weight loss surgery options available.

  • Infant Safety Class at St. Vincent's Riverside

    You may attend this class before your baby is born or after. The class covers basic safety concerns, how to prepare your home for a baby and the basics of infant CPR, along with demonstrations.