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With a mission of healing through dignity, compassion and respect, St. Catherine Labouré Manor is uniquely suited to caring for those in need of short-term respite care, long-term care, 24-hour care or Hospice care. Through its wide range of services, staff are prepared to meet the physical, emotional, and spiritual needs of residents.
The beautiful 240-bed facility is located on the St. Vincent's HealthCare main campus along the St. Johns River in the Riverside area of Jacksonville, FL. As one of the largest long-term nursing facilities in Jacksonville, SCLM offers many of the services residents need in a home-like atmosphere. Services include a 60-bed Special Care Unit for Alzheimer's and Dementia residents.
SCLM is conveniently located on the picturesque St. John's River. The Semmes Garden, located along the river, is easily accessible and features gazebos, a fountain and landscaped walkways for residents and their guests to enjoy the beautiful rose garden and other foliage throughout the year.
Our professional staff includes a licensed Nursing Home Administrator who is certified and serves as a preceptor for administrative interns. The Assistant Administrator is an RN and is licensed and certified with a master's degree in Health Care Administration.
The staff also includes a Certified Director of Nursing, an Assistant Director of Nursing, licensed clinical social workers, discharge planners and a Certified Activities Director. The Medical Director is a Family Practice physician.
St. Catherine's is subject to all federal and state regulations including CMS, OBRA and OSHA.
- Dietary Services: A licensed, registered Dietitian is available to consult with reisdents and families concerning speical dietary needs and requests. The Dietitian is available five days a week. We suggest that appointments be made with the Dietitian as dietary concerns arise. Residents are encouraged to eat in the dining areas to participate in socialization with other residents. However, in-room dining is available. Coffee is available in the main dining room and is complimentary for residents, staff and guests.
- Laundry Services: Bed linens, towels, blankets, etc. are routinely laundered by the Facility Services Department. Residents' clothing and personal washable items may also be laundered by that department upon request.
- Therapy Services: SCLM contacts with outside rehabilitation providers for its Physical, Occupational and Speech Therapy Services. Upon admission for short-term or long-term care, a licensed and qualified therapist will assess the new resident and make recommendations to the attending physician. With physician orders, the therapies are provided until the resident meets his and his physician's goals, or until he will no longer benefit from the services. Throughout the resident's stay there are opportunities to meet with the interdisciplinary team providing care. This allows the resident and his family to get a "whole picture" of his rehabilitation and to better plan for his care needs after discharge.
- Beauty and Barber Shop Services: SCLM Beauty Shop is located on the second floor, with hours varying depending on appointments but generally between 10 a.m. and 4 p.m. Monday through Friday. Customers are seen by appointment or walk-in, on first come first serve basis.
- Social Work Services: SCLM associates understand the difficulty of adjusting to a new home and the special needs of the individual long-term care resident. Clinical Social Workers provide therapeutic counseling services for adjustment and conflict resolution issues that may occur during the initial adjustment period and at intervals thereafter. The social workers also provide the resident and family with assistance for transportation services, financial assistance programs and other community services that may help to address the psychosocial needs of the reisent/family.
- Pastoral Care: The chaplains provide spiritual and pastoral care for our residents, their families and the staff. The chaplains are part of the interdisciplinary teams that meet weekly to oversee and review the residents' care on a timely and rotating basis. The chaplains are always in the process of creating an environment of trust and affection. Chaplains are typically available 8 a.m. to 4 p.m. Monday through Friday. The Pastoral Care Office is located on the first floor next to the chapel. To reach a Chaplain, call the Pastoral Care Office at 904-308-4717 or, when you're visiting, tell a SCLM associate that you would like to see a chaplain, priest, minister or your local clergy.
- Activities: Opportunities for socialization, entertainment and therapeutic activities are offered daily with the goal to help every resident stay active for as long as possible.
- Visiting Hours: Visiting hours are unlimited. While there are no restrictions on visiting hours, the lobby is open 8 a.m. to 8 p.m. seven days a week. We encourage visits by children and request they be supervised.
- Meals: Meals can be purchased for lunch and dinner to be served with your loved one's meal. The cost of lunch in the Dining Room is based on items ordered. Please let the receptionist know by 10:30 a.m. for lunch and 4:30 p.m. for dinner if you plan to be a dining guest. Coffee is available in the main dining room and is complimentary for residents, staff and guests.
- Parking: Visitor parking is available in the back of SCLM. The code and a pass may be obtained from the receptionist or the security ambassador. Please fill out a registration form so security can monitor your vehicle. The pass should be displayed on the windshield of your vehicle. Valet parking is available in front of SCLM, Monday through Friday, 10 a.m. to 2 p.m.
- Events: SCLM offers numerous opportunities throughout the year for families to participate in events with the residents.
- Pets: We love for our residents' pets to visit. Please provide proof to Administration that any visiting pets are current with their required annual immunizations. We also ask that any visiting pet remain on a leash.
- Library: The Library is located in the Alzheimer's Recreation Room. Various books and magazines are available for reading in the recreation room or patient rooms.
Prince of Peace Neighborhood (1 South)
The Prince of Peace Neighborhood is a classic long term 60-resident unit that specializes in the care of elderly residents who have fewer and less severe issues in mobility and communication. Residents here may require some assistance in meeting their personal care needs. Most residents participate fully in off-unit activities, including dining in the resident dining hall. Prince of Peace has an active Restorative Care Program for maintaining, learning or re-learning self care techniques.
Good Shepherd Neighborhood (1 North)
The Good Shepherd Neighborhood has 60 resident beds and specializes in dementia care and management. Residents with Alzheimer's or other dementia-related diagnoses receive care to help sustain their level of ability and maximize their independence, for as long as possible. Professionals working here have received education and training in providing care to this special population. Residents who live on Good Shepherd Neighborhood enjoy a secure unit with access to a fenced garden. Activity programs tailored to individual abilities are available, and planned opportunities exist for residents to be included in facility-wide programs and events.
Lourdes Neighborhood (2 South)
Lourdes Neighborhood is a 60-bed nursing and rehabilitation unit that specializes in sub-acute care. Short-term residents who have been discharged recently from the hospital receive nursing and therapy interventions by licensed and skilled professionals specializing in rehabilitative services. Patients who come to SCLM for rehabilitation can be assured that their goals and those of their physicians will be their treatment.
Marian Neighborhood (2 North)
Marian Neighborhood is a 60-bed nursing unit that specializes in the care and management of long-term residents who have physical infirmities requiring extensive nursing assistance. Residents in this area are assisted to participate in all activities. The nursing staff is educated in dependent care and conscientiously care for those residents who can no longer care for themselves.
SCLM associates believe it is important to have someone at the facility that can advocate on behalf of the resident. The Resident Advocate investigates resident concerns. If you have a concern about residents' rights and responsibilities, you may contact the following:
- Resident Advocate at Pager: 904-308-4756
- Director of Nursing: 904-308-4722
There are also the following agencies you may contact directly regarding any concerns or complaints:
- District IV Long-Term Care Ombudsman: 904-723-2058
- Florida Abuse Hotline: 800-962-2873
- Agency for Health Care Administration: 904-359-6046
SCLM Grievance Policy calls for all concerns and complaints to be handled promptly, and family will be given feedback within seven days after a concern/complaint is made known. Any critical issues will be handled at once to ensure the health, safety and protection of our residents.
To file a complaint or grievance, you may contact the nurse or supervisor of the unit, use the complaint hotline at 904-308-5018, or complete a Complaint, Concern or Grievance form available on all neighborhoods. If you need assistance with the completion of the form, speak with the Nurse or Social Worker on the unit.