At 240 beds, St. Catherine Labouré Manor is one of the largest long-term nursing facilities in Jacksonville and offers many of the services residents need in a home-like atmosphere. Services include short-term rehabilitative care, long-term care and hospice care.
Located along the St. Johns River in Riverside, the facility is also home to the Semmes Garden, featuring gazebos, a fountain and landscaped walkways for residents and guests to enjoy.
Dietary services: A licensed, registered dietitian is available five days a week to consult with residents and families concerning special dietary needs and requests. Appointments can be made as dietary concerns arise. Residents are encouraged to eat in the dining areas, but in-room dining is available. Coffee is complimentary for residents, staff and guests.
Laundry services: We routinely launder bed linens, towels, blankets, etc. We will also clean residents’ clothing and personal washable items upon request.
Therapy services: We contract with outside rehabilitation providers for our physical, occupational and speech therapy services. Upon admission for short-term or long-term care, a licensed therapist will assess the new resident and make recommendations to the attending physician. With physician orders, the therapies are provided until the resident meets the intended goals, or until there is no longer benefit from the service. Residents and families can also meet with the interdisciplinary care team to get a comprehensive picture of rehabilitation and to better plan for care after discharge. Learn more about our Pet Therapy Program.
Beauty and barber services: We have an on-site beauty shop, with hours varying depending on appointments. Generally, the hours are between 10am and 4pm Monday through Friday. Customers are seen by appointment or walk-in, on a first-come-first-serve basis.
Social work services: We understand the difficulty of adjusting to a new home and the special needs of long-term care. Clinical social workers provide therapeutic counseling services for adjustment and conflict resolution. The social workers also provide assistance for transportation, financial assistance programs and other services that may help to address the psychosocial needs of the resident and family.
Pastoral care: Chaplains are typically available between 8am and 4pm Monday through Friday. To reach a chaplain, call the pastoral care office at 904-308-4717 or tell a St. Catherine Labouré Manor associate that you wish to see a chaplain, priest, minister or your local clergy.
Activities: Opportunities for socialization, entertainment and therapeutic activities are offered daily with the goal to help every resident stay active for as long as possible.
Visiting hours: While our visiting hours are unlimited, the lobby is open from 8am to 8pm, seven days a week. We encourage visits by children, but request they be supervised.
Meals: You can purchase lunch and dinner to be served along with your loved one’s meal. Meal cost depends on what you order. Please tell the receptionist if you plan to be a dining guest by 10:30am for lunch and 4:30pm for dinner. Coffee is available in the main dining room and is complimentary.
Parking: Visitor parking is available in the back of the facility. The code and a pass may be obtained from the receptionist or security ambassador. Please fill out a registration form so security can monitor your vehicle. The pass should be displayed on the windshield of your vehicle. Valet parking is available in front of St. Catherine Labouré Manor, Monday through Friday, 10am to 2 pm
Events: We offer many events throughout the year for residents and their families.
Pets: We love for our residents’ pets to visit. Please provide proof to administration that any visiting pets are current with their required annual immunizations. We also ask that any visiting pet remain on a leash. Learn more about our Pet Therapy Program.
Library: The library is located in the Alzheimer’s recreation room. Various books and magazines are available for reading.
- Prince of Peace Neighborhood (1 South): This is a long-term, 60-resident unit that specializes in caring for elderly residents who have fewer and less severe mobility and communication issues. Residents here may require some assistance in meeting their personal care needs. Most residents participate fully in off-unit activities, including eating in the resident dining hall. The neighborhood has a program for maintaining, learning or re-learning self-care techniques.
- Good Shepherd Neighborhood (1 North): This 60-bed unit specializes in dementia care and management. Residents receive care to help sustain their ability level and maximize their independence for as long as possible. Associates working here have received education and training in providing care to residents with Alzheimer’s or other dementia-related diagnoses. This unit is secure with access to a fenced garden. Activities tailored to individual abilities are available and there are planned opportunities for residents to participate in facility-wide programs and events.
- Lourdes Neighborhood (2 South): This 60-bed unit is for those who need rehabilitation and are stable enough to be transitioned out of the hospital setting, but still are not able to function independently and safely at home.
- Marian Neighborhood (2 North): This 60-bed unit specializes in the care and management of long-term residents who have physical infirmities requiring extensive nursing assistance. Residents in this area are assisted, but able to participate in all activities. The staff is educated in dependent care and conscientiously cares for those residents who can no longer care for themselves.
We believe it is important to have someone at the facility who can advocate on behalf of the resident, so we have someone devoted to investigating resident concerns. If you have a concern, you may contact the resident advocate at 904-308-4756 or the director of nursing at 904-308-4722.
There are also agencies you may contact directly if you have a concern or complaint:
- District IV Long-Term-Care Ombudsman: 386-226-7846
- Florida Abuse Hotline: 800-962-2873
- Agency for Health Care Administration: 888-419-3456
Family will be given feedback within seven days after a concern and/or complaint is reported. Any critical issues will be handled immediately to ensure the health, safety and protection of our residents.
To file a complaint or grievance, contact the nurse or supervisor of the unit and complete a “Complaint, Concern or Grievance” form available on all units. If you would like assistance completing the form, speak with the nurse or social worker on the unit.
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